"The axial crutches and platform crutch additions provided by my insurance provider caused significant shoulder pain and callouses on my hands. After a few weeks of using conventional crutches, I had more pain in my shoulder hurt from the crutches than leg pain from the injury I needed crutches for in the first place. Dealing with the insurance company and their subcontractor for DME was painful, the representatives I spoke to had no vested interest in my satisfaction, and it showed throughout the process. And they still did not provide me the equipment that I needed. So I searched the web for alternatives, I came across SmartCrutch, and I couldn't be any happier with the product or the customer service.
The platform crutches provided by my insurance weighed about 10 lbs each, I needed a wrench to loosen and tighten the dials to adjust the angle, and after all that effort, was able to only adjust the angle slightly. I ordered the SmartCrutch for 2 day delivery and it came the next day. The cuff was slightly too large for my arm and dug into my bicep, and customer service sent me smaller replacement cuffs at no charge.
Immediately upon using the SmartCrutch, walking did not cause pain in my shoulder, the crutches were lightweight and stylish and I was able to fully comply with my doctor's orders.Customer service was also very helpful in providing a receipt that could be successfully submitted as an out of network claim for my insurance provider. Perhaps the nicest part of the experience was the handwritten note that Kirsten included in the shipment, wishing me a speedy recovery and success in my upcoming surgery.
You won't regret your SmartCrutch purchase. Great product, great people, great service."
David, New Jersey, USA
i have CRPS in my leg and need a mobile aid to get around, but i have terrible arthritis in my hands and wrists. using a cane has become impossible because of how much it hurts my hand/wrist, and i can't use a manual wheelchair for the same reason. my smartcrutch has been an absolute lifesaver. being able to adjust the forearm portion to be horizontal takes nearly all the pressure off my hand and wrist. it's not nearly as heavy as i expected it to be either. i am incredibly impressed. i can't imagine ever going back to a cane.
Very prompt. Nothing too difficult! Will recommend this company with out hesitation.
Excellent product
The Nordic poles are easy to use, comfortable and help my balance.
People keep asking if I am paid to promote these. I love mine, I hype it up everywhere. It's significantly more supportive than a cane and a great option for when you need more support but don't want a rollator/chair!