"The axial crutches and platform crutch additions provided by my insurance provider caused significant shoulder pain and callouses on my hands. After a few weeks of using conventional crutches, I had more pain in my shoulder hurt from the crutches than leg pain from the injury I needed crutches for in the first place. Dealing with the insurance company and their subcontractor for DME was painful, the representatives I spoke to had no vested interest in my satisfaction, and it showed throughout the process. And they still did not provide me the equipment that I needed. So I searched the web for alternatives, I came across SmartCrutch, and I couldn't be any happier with the product or the customer service.
The platform crutches provided by my insurance weighed about 10 lbs each, I needed a wrench to loosen and tighten the dials to adjust the angle, and after all that effort, was able to only adjust the angle slightly. I ordered the SmartCrutch for 2 day delivery and it came the next day. The cuff was slightly too large for my arm and dug into my bicep, and customer service sent me smaller replacement cuffs at no charge.
Immediately upon using the SmartCrutch, walking did not cause pain in my shoulder, the crutches were lightweight and stylish and I was able to fully comply with my doctor's orders.Customer service was also very helpful in providing a receipt that could be successfully submitted as an out of network claim for my insurance provider. Perhaps the nicest part of the experience was the handwritten note that Kirsten included in the shipment, wishing me a speedy recovery and success in my upcoming surgery.
You won't regret your SmartCrutch purchase. Great product, great people, great service."
David, New Jersey, USA
I think the design of the hand piece and the sturdiness of the poles is great for patients with gait instability and for hiking.
These crutches are definitely easier on the hands and armpits. The graphics are okay, but the company name/logo covers half of the whole graphic on each side of each crutch. That's a bit much, IMHO. Since the graphics are vinyl prefab stickers, that issue was remedied with a wide black perm. marker. I've had these for 2 weeks, and other than a slight metal on metal sound when the spring is compressed, they've worked well. I would recommend them.
This is my first set of forearm crutches and I do love the entire special fit parts of them. There were a couple small hiccups that just edge out giving the 5/5, but I do not regret buying these.
1st thing I had a small issue with- the adjustment **** for the length of the forearm are really hard to adjust and I ended up hurting my thumb the first time trying to adjust them. The **** for the angle adjustment are SO easy to use that I was surprised that these would be so much more difficult.
The 2nd issue I encountered was trying to get the cushion + adhesive to get properly into place on the arm cuffs. Two have already fallen off due to the difficulties I had getting them in the proper alignment and the adhesive just not wanting to stick. I’m sure this was user error, but it still lead to overall difficulty getting started.
All of this to say, I don’t regret for one moment purchasing these and I have already used them in a variety of situations, and I am so happy to have these as an additional option for my own mobility.
Bought a set of smart crutches because I had my left foot operated on and I'm still dealing with a right rotator cuff injury and the regular standard style crutchesjust would not work. These help take a lot of the weight off of my rotator cuff and place it more on my lower forearm and hands. Great product.
Very cute colors and work well, simple out of box setup in 2 seconds.