** CURRENTLY OFFERING FREE SHIPPING ON ORDERS IN CONTINENTAL US **
**Canadian customers simply pay an additional $20 shipping fee for anywhere in Canada**
** EXPRESS SHIPPING IN THE CONTINENTAL U.S. IS AVAILABLE FOR $20 **
Orders are processed and shipped Monday through Friday. All orders paid for before 12 noon EST will ship the same day.
ORDER TRACKING
Tracking numbers are assigned to packages when they ship and will be emailed to you the day your package ships. UPS is the preferred supplier however orders placed on smartcrutch-usa.com may be delivered by several different shipping methods (such as USPS or FedEx). Therefore, tracking availability may vary depending on shipping method you selected during checkout, and the carrier that is delivering your item(s). Please see our full Terms & Conditions.
smartCRUTCH UK
www.smartcrutch.uk is the exclusive distributor of smartCRUTCH in the UK and can be reached at 01252 447 899 or cs@smartcrutch.uk
INTERNATIONAL SHIPPING
www.smartcrutch.uk is the exclusive distributor of smartCRUTCH in the UK and can be reached at 01252 447 899 or cs@smartcrutch.uk
If you are outside the US, Canada, or the UK, smartCRUTCH USA is pleased to ship worldwide through our partner, GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the "International Checkout" option. The global checkout page will allow you to see the cost of shipping and duties and taxes upfront. You may prepay duties and taxes when you check out or pay upon delivery. If you prepay, there will be no additional funds collected upon delivery. GlobalShopex handles the international checkout and shipping and will process your payment and guarantee delivery. Once your order is completed, order status questions should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.
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STANDARD INTERNATIONAL SHIPPING arrives at your address in between 10 to 15 business days.
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PRIORITY INTERNATIONAL SHIPPING arrives at your address in between 5 to 10 business days.
SIGNATURES ON DELIVERY RECEIPT
We do not request or require signatures on any of our deliveries. It is at the delivery service's discretion as to whether the package is left at your home if no one answers. If you require any type of signature (adult, indirect or direct) please advise immediately. This service may incur additional costs.
INSTRUCTIONS FOR DRIVERS & DELIVERY
Due to privacy regulations we are unable to include delivery or drop off instructions to the driver (for example 'If I'm not home please leave the package on the back porch'). However, once you have your tracking number YOU are able to contact the shipping service directly to give further instructions for your delivery.
PUBLIC HOLIDAYS & WEEKENDS
Please note that orders are not shipped on Public holidays or weekends. If a public holiday falls on a Sunday, there will be no pick ups on the Monday following. If you have any questions please email us at support@smartcrutch-usa.com or call +1 800-930-5928.
