Return Policy and Request Form

smartCRUTCH Refund and Return Policy

We love our customers and want to serve you as best we can. We also believe in the quality and design benefits of smartCRUTCH and stand by the product. As such we aim to be as transparent, affordable, and fair as possible with the Terms and Conditions (“T&C’s”) as well as our returns, exchanges, and refunds policy upon which we sell and supply our products listed on this website to you.

We would like to give you the opportunity to see and try the product with the option to return it if it’s not suited to you, however, to do this we cannot absorb the cost of freight across the USA and Canada on such a large heavy package, the same goes for orders placed mistakenly. Equally the ‘spirit’ of this opportunity to return the product is that it’s returned to us in saleable condition, the same way you would try something on in a brick-and-mortar store and choose not to purchase it.

We appreciate your consideration in this and ask you to please check your orders very carefully before purchasing, particularly the sizing. We also highly encourage you to Contact Us, by email or phone at any time during ordering if you have questions or concerns. We want you to have a happy experience purchasing from us.

Thank you for choosing smartCRUTCH!

RETURN PROCESS

If you are dissatisfied with your purchase you are welcome to return the product for a refund. Returns cost our business $15 for shipping and processing and that cost is covered by the customer. Returns are not allowed after 30 days and are subject to a review for potential product damage.

OPTION 1:

  1. Complete the return form below with all the required information. We will review and email you a pre-paid return label if approved. After submitting the form you will receive a copy which you may include in the return.
  2. We recommend that you use the original packaging provided by us and keep the proof of shipment.
  3. You will receive your full refund minus our $15 return fee within 48 hours of us receiving and inspecting the product. Your refund will be reflected in your account 3-5 days after we process the refund.

OPTION 2: 

The customer is welcome to arrange their shipping. Please print the Return Form and include it in the return shipping box. Please ship all returns to the following:

smartCRUTCH Returns
22 Canal Street, Suite 224
Somersworth, NH 03878