Long-time smartCRUTCH® user Rick keeps coming back

“I have been a smartCRUTCH user for 5 years. I like the quality, the adjustable fit, and comfort of the product. It keeps me mobile! I worried when I got the no longer available message from the previous distributor when attempting my last replacement order. I was somewhat relieved when I signed up to receive information when the new distributor was up and running. A short time after I received an email from Kirsten at smartCRUTCH letting me know that she was the new distributor, was in the process of receiving new inventory from the manufacturer, and was ready to take some initial orders. I sensed Kirsten was actually more excited about providing the new smartCRUTCH then I was in receiving it.

I ordered the same smartCRUTCH size I had in the past only to discover after receiving the order that the sizing had ‘changed slightly’ on the new smartCRUTCH specifications. Kirsten was unaware of the subtle change and immediately sent out replacement parts only to discover that the manufacturer had changed up some colors as well. I ordered Black but had received the custom two toned black and blue. Again Kirsten pulled through and found the option to provide black replacements that were in the mail before I even knew about it. I now have a pair of Stealth Blacks! I recommend the product and as or more importantly Kirsten’s personalized customer service. Thanks Kirsten! "

Rick, a happy smartCRUTCH customer in Idaho

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