When my son dislocated his kneecap over the weekend, I was looking for something that would be much more comfortable for him to use than the traditional crutches they provide at the doctors office. I found York Nordic and communicated with customer service via the chat feature. They were super helpful and arranged for the crutches to come very quickly so that he wouldn’t have to be on the old ones for too long. My son loves these new crutches and they don’t rub him like the old ones. Plus, the cool design makes it even better. Thank you so much York Nordic. This was a game changer!!!